KDA Today

KDA Today

For Immediate Release

Date: Oct 22nd, 2018
Contact: Dr. Beverly Largent
Phone: 800-292-1855
Email: kda@kyda.org

Cybersecurity 101

Does the topic of cybersecurity interrupt your sleep? Have you given serious thought to the possibility of a cyberattack of your office records? If you think you are immune, then pause and reconsider. Small business-like dental offices suffer more than 40% of all attacks. The federal government estimates that there are more than 4,000 daily attacks of ransomware in the United States. In 2016, there was a 300% increase in cyberattacks over the previous year. (1) Because the depth of information included in dental records is so great, dental offices are at an increased risk of attack due to the value of the information.

The HIPAA Security Rule requires implementation of various security measures to protect personal information gathered in the dental office. Some of the required measures included in the HIPAA fact sheet are:

* Implementing a security management process, which includes conducting a risk analysis to identify threats and vulnerabilities to electronic protected health information and implementing security measures to mitigate or remediate those identified risks;

* Implementing procedures to guard against and detect malicious software;

* Training users about malicious software protection so they can assist in detecting malicious software and know how to report such detections; and

* Implementing access controls to limiting access to electronic protected health information to only those persons or software programs requiring access. (1)

The cost of a cyberattack to a dental office can be devastating. Besides investigating the attack, recovering lost information can take up to two weeks, even with good back up, which could potentially destroy the work flow and income of a small office. Every patient whose personal information has been stolen must be contacted in writing. Some sources place this cost at $1,000 per breach. (2) If found to be in violation of HIPAA rules regarding protected health information, the dentist could be liable for HIPAA fines from $100 to $50,000 per violation, as well as $250,000 in criminal fines. (3) The total cost for a cyberattack quickly adds up to a devastating financial loss for the dentist. The loss of personal reputation can possibly be the greatest cost and can include personal law suits.

Know the Language
To fully grasp the implications and causes of a cyberattack, one must understand the language. Malware is an overarching term used to describe malicious breaches in a dental office cyber security system. It can describe spyware, which can infect a system without the user’s knowledge and sell the information gained on the dark web.

Another type of malware is ransomware, which is the most common attack to affect dental offices. Ransomware usually infects the dentists’ system through e-mail. It can exist in the program for months without the user’s knowledge. The full-blown attack occurs seemingly out of the blue, when all the information on the system is encrypted, and the message appears on the screen that a ransom is due to obtain the key to unlock the encryption. The ransom is usually requested in cryptocurrency such as Bitcoin. (Bitcoin is cryptocurrency, a form of electronic cash. It is a decentralized digital currency without a central bank or single administrator that can be sent from user to user on the peer-to-peer bitcoin network without the need for intermediaries. Wikipedia) The popularity of ransomware is, in part, because of the value of patient data to identity thieves. Dentists are often lured to pay the ransom because of their need to resume their day-to-day activities. As can be expected, ransomware is evolving, and some newer types break into the office’s IT support system.

Other terms include phishing, pharming, vishing and smishing. The term phishing has been known for some time and involves seemingly innocent e-mails to lure readers into believing that it is a safe site, (baiting) and then hooking the reader with the phishing e-mail, which most often includes opening an attachment. Pharming implants a malicious code in systems, much like phishing. The code redirects your activities to another website without your consent or knowledge. The term vishing is like phishing but occurs with a phone call. The caller usually pretends to be someone else, perhaps someone from the dentist’ software company offering an update. Callers are sophisticated and can often enter your software system with your consent. Smishing uses text to gain information. A smishing message usually involves a URL or phone number that the receiver must contact immediately. (4)

Protected Health Information guidelines come from the United States Department of Health and Human Services’ Office for Civil Rights. The U.S. Department of Health and Human Services, Office for Civil Rights enforces federal civil rights laws, conscience and religious freedom laws, the Health Insurance Portability and Accountability Act, Privacy, Security, and Breach Notification Rules and the Patient Safety Act and Rule, which together protect fundamental rights of nondiscrimination, conscience, religious freedom, and health information privacy at covered entities. (5)

While knowledge of the malware that can corrupt an office system may lead to a feeling of being overwhelmed, dentists do have preventive measures at their disposal which will possibly prevent an attack or at least keep them in compliance with the HIPAA Regulations.

Top Ten Cybersecurity Tips (7)
The first line of defense for the dental office is an antivirus software. Every computer in the dental office should have HIPAA compliant, enterprise-level antivirus software installed and monitored. The HIPAA rule is that antivirus software is addressable, not required. The standard is that you have a method for reporting malicious software. An antivirus software is the most reasonable method for this and is best addressed with the office’s IT support. Free antivirus software may or may not offer reporting of the malicious software. If a third party enters into the antivirus protection plan (an IT company separate from the dental office), a Business Associate Agreement is required. There is very little argument against having a high-quality antivirus software installed in all office computers. Enterprise level antivirus software is made to handle multiple computers. Currently, there are ransomware-specific antivirus protection systems available. It is a HIPAA requirement that the systems be updated on a regular basis. This is called “patch management.”

A firewall is a software that enforces a previously determined set of rules about what will be allowed to enter or leave a network. Like the physical barrier that limits the damage of a fire, a virtual firewall protects the damage from a malware attack. A firewall can be built into a networking or can be purchased as a standalone system. There are numerous types of firewalls and best use for a dental office can be determined with IT assistance.

Encryption of data is an important part of cyber security. Encryption changes sensitive information to an unreadable state and can be accessed only with a “key.” Dental software may have a built-in encryption for data at rest and data in motion. Computers that run Microsoft Windows 7 Ultimate, Windows 8 Professional, Windows 10, Server 2008, Server 2012, or Server 2016 have a program called Bitlocker that comes preinstalled with the operating system. (6)

Wi-Fi networks should be secure and hidden. To hide a Wi-Fi network, set up your wireless access point or router so it does not broadcast the network name, known as the Service Set Identifier. Password protect access to the router. (7)

Dental offices should establish policies and security practices for employees to protect sensitive information. These policies should be clearly outlined, and employees should be held accountable. Examples of such policies include each employee having his/her own password and not allowing employees to access their private e-mail accounts from the office computer network. Most data breaches occur when staff members do not follow procedures or exercise poor judgement. It is imperative that computers with ePHI are locked with intricate passwords. Laptops should be secured so that theft is not likely and computer screens cannot be viewed by the patient.

Dental staff members should be educated about cyberthreats and be held accountable. In July of 2017, the Office for Civil Rights released guidance on training employees regarding cyber security. In part, the release states, “Training on data security for workforce is not only essential for protecting an organization against cyberattacks, it is also required by the HIPAA Security Rule.” The Office of Civil Rights release includes recommendations on what health providers should consider:

* How often to train workforce members on security issues. Many entities have determined that biannual training and monthly security updates are necessary, given their risk analyses.

* Using security updates and reminders to quickly communicate new and emerging threats.
* What type of training to provide, whether it be computer-based, classroom training, monthly newsletters, posters, email alerts and team discussions. The Office of Civil Rights offers training resources at hhs.gov.

* How to document training.

Strong Passwords that are changed often are important to cyber security. Consider multifactor authentication that requires additional information beyond a password.

Be certain that best practices are used for credit card payments. Contact the bank or the credit card processor to make sure the latest anti-fraud systems are in use. Do not use the same computer to process payments that is used to surf the internet.

It is of utmost importance that data is backed up on a timely basis. Copies of data should be stored off site or in the cloud. Encrypted back up adds another layer of security. To be effective, all backup copies of data must be verified. Some sources recommend two backup plans, one on the cloud and one local backup. A signed Business Associates Agreement is necessary to be HIPAA compliant.

Prevent access or use of business computers by controlling physical access to computers and network components. Laptops or iPad type devices are easily stolen, so protect them with encryption and locks. Again, strong passwords are necessary.

Dental offices with mobile devices should have a mobile device action plan. These devices can be lost or stolen, so encryption of the data is necessary. Security apps on these devices can protect information when these devices are on public networks. There should be a lost or stolen reporting policy in place for all mobile devices.

Do not overlook public facing web pages. These pages are open to cyber-attack and should be secure.

Know the Law
HIPAA requires that you do a formal risk assessment and develop a management plan. Evaluate your firewalls, anti-malware software, and backup and disaster recovery systems in place, as well as your system for patching your software. Breaches of ePHI must be reported to the Office for Civil Rights. If any electronic Personal Health Information is stolen, this must be reported to the individuals affected and the local news media.

“Security incident procedures, including procedures for responding to and reporting security incidents are also required by HIPAA. An entity’s security incident procedures should prepare it to respond to various types of security incidents, including ransomware attacks. Robust security incident procedures for responding to a ransomware attack should include processes to:

* Detect and conduct an initial analysis of the ransomware;

* Contain the impact and propagation of the ransomware;

* Eradicate the instances of ransomware and mitigate or remediate vulnerabilities that permitted the ransomware attack and propagation;

* Recover from the ransomware attack by restoring data lost during the attack and returning to ‘business as usual’ operations; and

* Conduct post-incident activities, which could include a deeper analysis of the evidence to determine if the entity has any regulatory, contractual or other obligations as a result of the incident (such as providing notification of a breach of protected health information), and incorporating any lessons learned into the overall security management process of the entity to improve incident response effectiveness for future security incidents.” (1)

Resources
The American Dental Association provides a step-by-step HIPAA compliance program called ADA Complete HIPAA Compliance Kit (J598) which can be ordered online at ADACatalog.org. The HIPAA web site has the entire rule, although it is difficult to interpret.

The Kentucky Dental Association has joined with PCIHIPAA to help protect practices.
It offers HIPAA compliance and patient data protection.

PCIHIPAA is offering Dental Association members the following:
⦁ A complimentary 2018 HIPAA risk assessment (now mandatory) at http//www.pcihipaa.com/Kentucky
⦁ A 23-Page Risk Analysis Report
⦁ Free 30-minute HIPAA Risk Consultation
⦁ One Year of Free Identity Restoration Protection with OfficeSafe
⦁ A Free HIPAA Checklist at https://pcihipaa.com/kentucky/

The company also offers a $250,000 Data Breach and Network Security Policy and can be reached at (800) 588-0254. See their article in the July/August issue of KDA TODAY online at http://publications.virtualpaper.com/kdatoday/986997/#1/

The Kentucky Dental Association has also joined with Commonwealth Technology to help protect practices.
It offers IT Services and Security, HIPAA compliance and patient data protection, backup & disaster recovery.

Commonwealth Technology offers:
⦁ 24/7 proactive computer and network monitoring
⦁ Unlimited remote and on-site technical support
⦁ Average one-hour response time
⦁ Competitive rates
⦁ Sign up for Monthly Online Tech Tips & Tricks. View them on YouTube at https://www.youtube.com/playlist?list=PLqyutVzr5Dvw6E-sqWPXug8wMDswfwTiT

Contact them at 859-817-2070 or http://www.commonwealthtechnology.com/kda

References
1. HIPAA Fact Sheet: Ransomware and HIPAA; https://www.hhs.gov/sites/default/files/RansomwareFactSheet.pdf
2. Krehel, Onderj; Cyber Security. A Rising Threat for Dental Offices; Dentists’ Quarterly, December 2016; https://lifars.com/wp-content/uploads/2016/12/NYCDS-DQ-Winter-2016-Cyber-Security.pdf.
3. Obrman, Stuart J.; Ransomware—Cyber Security Breaches in Dental Offices. What You Must Know TODAY; GAGD Explorer; Spring 2015; https://georgiaagd.wordpress.com/2015/05/02/ransomware-cyber-security-breaches-in-dental-offices-what-you-must-know-today/; posted May 2, 2015; Accessed September 3, 2018
4. Everitt, Kathy; Could Your Cyber Security be at Risk?; Professional Solutions Insurance Company; https://www.psicinsurance.com/posts-articles/dentists/office-staff/could-your-cyber-security-be-at-risk.aspx; posted 2/7/ 2017.
5. U.S. Department of Health and Human Services, Office for Civil Rights; https://www.hhs.gov/ocr/index.html,
6. accessed 9-15-18.
7. Cybersecurity Needs in Dentistry; Dentistry Today; http://www.dentistrytoday.com/viewpoint/10445-cybersecurity-needs-in-dentistry; Posted June 1, 2018; accessed 9-7-18.
8. U.S. Small Business Administration Top Ten Cybersecurity Tips; https://www.sba.gov/managing-business/cybersecurity/top-ten-cybersecurity-tips

Press Releases

Click on any title below to read the press release. The release will open up in a new browser window with no menus or images, so that you may print or copy the press release without extraneous graphics.

Jun 20th, 2019First Roots, Now Roads
Jun 20th, 2019The Many Considerations for Treating Patients with Measles
Jun 20th, 2019BACK TO THE F_T_RE : Do Not Let the Only Thing Missing Be U!
Jun 20th, 2019Join Us for a Blast from the Past!
Apr 11th, 2019KDA Annual Session
Apr 11th, 2019Take Back the Tap
Apr 11th, 2019Reflecting on Reflections
Feb 18th, 2019Roots
Feb 18th, 2019…Coming to a Profession Near and Dear to You
Feb 18th, 2019Back to the Future
Feb 18th, 2019Opioids: A Review of Kentucky and National Legislation
Dec 17th, 2018A Rising Tide Floats All Ships
Dec 17th, 2018For Good or Bad, We Each Contribute to and Influence the Future of our Profession
Dec 17th, 2018Membership Matters: Become Involved in Organized Dentistry and Lead the Way for Your Non-Member Colleagues to See the Light…
Dec 17th, 20182018 ADA Meeting Highlights
Dec 17th, 2018Report from a Long-term Delegate
Nov 15th, 2018This Offer Is Not Available in Stores!
Oct 22nd, 2018Step Up and Do Your Part to Save the Future of Organized Dentistry in Kentucky
Oct 22nd, 2018Ladies, Evaluate your Lifestyle!
Oct 22nd, 2018I told her I was leaving the house to get milk…
Oct 22nd, 2018Cybersecurity 101
Aug 13th, 2018Thank You for Letting Me Serve
Aug 13th, 2018Well, That Happened
Aug 13th, 2018Find YOUR Magic
Jul 13th, 2018Kentucky Dental Association Opinion: In Response to the Recent Discontinuation of Dental Benefits
Jun 22nd, 2018Mentoring a Young Dentist Can Change the End of our Story
Jun 22nd, 2018Sage Advice for Making Your Dreams Come True
Jun 22nd, 2018It wouldn’t be a party (or an association) without you
Apr 30th, 2018What will your Legacy Be?
Apr 30th, 2018It is a New World
Apr 30th, 2018How NOT to Get Stuck with the Bill (and why)
Apr 30th, 2018Setting the Stage for Meaningful Collaboration with our Legislators
Feb 23rd, 2018Let’s Talk about Teeth.
Feb 23rd, 2018The Power of Positive Words
Feb 23rd, 2018Be There or Beware!
Feb 23rd, 2018What the Heck is KDPAC?
Feb 23rd, 2018Kentucky Dental Foundation Reinforces Its Support for SmileKentucky! Program
Feb 23rd, 2018Kentucky Dental Foundation Reinforces Its Support for SmileKentucky! Program
Feb 23rd, 2018We All Depend On Each Other to Win
Feb 23rd, 2018It’s a Good Time to assess our Actions and Attitudes
Feb 23rd, 20186 Reasons NOT to Renew Your KDA Membership
Feb 23rd, 2018Dental Auxiliaries in Kentucky
Jan 16th, 2018Big savings on chloroprene gloves, masks, disposable products through March 31
Oct 16th, 2017We have a Place for you at the KDA!
Oct 16th, 2017August Eclipse
Oct 16th, 2017On the Road (Again)
Oct 16th, 2017The Opioid Epidemic in Kentucky
Oct 16th, 2017Prepare for New Patients: 3 Ways to Get the Most from the ADAs New Find-a-Dentist Campaign
Oct 13th, 201710 Ways the ADA Made a Difference in 2017
Aug 18th, 2017Our Associations Future depends on the Engagement of Every Member
Aug 18th, 2017What a Long, Strange Trip Its Been!
Aug 18th, 2017Will the Future of Health Care Be More Closely Related to the Fertility Rate than the Actions of Congress?
Aug 18th, 2017New Regulations on Amalgam Waste Removal
Aug 18th, 2017Did You Know You Are Already Practicing Teledentistry?
Aug 11th, 2017Check Out our FREE Friday 2-fer Special!!!
Jun 26th, 2017An Amazing Year at the KDA!
Jun 26th, 2017We Need a New Sheriff in Town
Jun 26th, 2017The Road to French Lick
Jun 1st, 2017KDA Board Selects Bowman Insurance Agency to Service Association Health Insurance Plan
Jun 1st, 2017Are you interested in serving as a KDA Delegate or Alternate Delegate?
Apr 24th, 2017A Memorable Legislative Day
Apr 24th, 2017The Daunting Task of Changing Someone Elses Bad Habits
Apr 24th, 2017And The Winner Is
Apr 24th, 2017Reflections on our 2017 KDA Legislative Day
Apr 3rd, 2017Take advantage of great Q2 price reductions!
Feb 16th, 2017Still Much to Do and Many Changes on the Horizon
Feb 16th, 2017Celebrate the Best in Everyone!
Feb 16th, 2017A Look Ahead
Feb 16th, 2017KDA Editor Wins Prestigious William J Gies Award Editorial Award
Feb 16th, 2017Trends in Dentistrythe More Things Change, the More they Stay the Same
Feb 2nd, 2017Association Glove Program: 2017 First Quarter Specials
Dec 20th, 2016Membership is the Key to Our Future and the Responsibility of All: Our Own Members are Our Best Recruitment Tool
Dec 20th, 2016I Used To Be a Libra
Dec 20th, 2016Political Slogans and Other Words to Live By
Dec 20th, 2016Whats in Your Water?!
Oct 24th, 2016Happy Trails from the Mountains of Eastern Kentucky
Oct 24th, 2016Our KDA Foundation is Small, but We CAN Make a Difference
Oct 24th, 2016You Cant Always Get What You Want
Oct 24th, 2016Kentucky Dental Foundation Board Members Work to Establish Goals and Priorities to Ensure a Bright Future
Oct 10th, 2016October is Breast Cancer Awareness Month: Simple Steps Women Can Take to Reduce the Odds of Developing Breast Cancer
Sep 12th, 2016Does Frankfort Need a Better Understanding of our Medicaid Population?
Sep 12th, 2016Lets Move!
Sep 12th, 2016Bonus Points May Not Be Enough
Sep 12th, 2016Understanding the Aging Phenomenon/The Aging Tsunami: Demographic Imperative
Sep 12th, 2016Aging and Frailty Basics
Sep 12th, 2016Polypharmacy: A Geriatric Syndrome with Serious Implications for Oral Health
Jun 14th, 2016Half Way through 2016 and Still a year to Go...
Jun 14th, 2016What Can I Tell You?
Jun 14th, 2016Pigs in Space
Jun 14th, 2016Women Rising: The Unseen Barriers
Apr 15th, 2016Dentistry is Our Life's Work - Be passionate!
Apr 15th, 2016A Grateful Heart
Apr 15th, 2016Love Never Fails
Apr 15th, 2016Survivor Stories: How to Endure the Rank of New Dentist and Live to tell about it
Feb 12th, 2016Be PROACTIVE and Rededicate Yourself to Membership in our Tripartite Organization
Feb 12th, 2016My New Years Resolution
Feb 12th, 2016# the future is not what it used to be
Feb 12th, 2016NOW is the time to belong to the KDA!
Dec 28th, 2015You Can Keep Our Momentum Moving Forward
Dec 28th, 2015Meet the Bevins
Dec 28th, 2015Measuring the Burdon of Ethics
Dec 28th, 2015Downtown Fun. If You Dont Believe Us, Come See!
Dec 28th, 2015Highlights of the 2015 ADA House of Delegates
Nov 23rd, 2015Delta Dental of Kentucky Hints at a Large Statewide Project in the Works for 2016 at the Kentucky Oral Health Summit
Oct 27th, 2015Scary Good Web Design Tips From Officite
Oct 15th, 2015Medicaid Work Group Update
Oct 15th, 2015Just the Facts: Kentucky Meeting Changes Create Confusion
Oct 15th, 2015Our New Mission will require the Efforts of All
Oct 15th, 2015Oral Health Literacy as a Primary Goal and Not an Afterthought
Oct 15th, 2015Still Crazy after Just One Year
Oct 15th, 2015Womens Forum Enjoys Perfect Weather, Perfect Setting and Engaging Dialogue!
Aug 14th, 2015Calling ALL Members and Non-Members: We Need Organized Dentistry!
Aug 14th, 2015Can You Hear Me, Now?
Aug 14th, 2015First, Do No Harm?
Aug 14th, 2015A Plan for Our Future, and a New Mission StatementHelping Member Dentists Succeed and Serve
Jun 23rd, 2015Our new KDA Mission: Helping Member Dentists Succeed and Serve
Jun 23rd, 2015Weve got a Plan!
Jun 23rd, 2015Irrelevance
Jun 23rd, 2015My Introduction: A Smidge of Trepidation, Overwhelmingly Full of Pride and Anticipation
Jun 23rd, 2015Part II: The KDAs Dental Access Summit A Report
Jun 18th, 2015Medicare Part D: Q&A - American Dental Association - May 29, 2015
Apr 28th, 2015Thank You for the Opportunity
Apr 28th, 2015Ask not What Your KDA Can Do for you
Apr 28th, 2015The View from No Mans Land
Apr 28th, 2015KDAS Dental Access Summit Saturday, January 31, 2015 Report to KDA Part I
Feb 20th, 2015Think Big!
Feb 20th, 2015Its all about the membership in 2015!
Feb 20th, 2015For the Record
Feb 20th, 2015Into the Belly of the Beast
Dec 29th, 2014Things are Moving Faster than Fast!
Dec 29th, 2014Who Wouldnt Want to Be a Part of This?
Dec 29th, 2014When Is the Right Time?
Oct 24th, 2014Dental Insurance Direct Deposit Through A Virtual Credit Card; What Does It Cost Me?
Oct 21st, 2014Who Can I Hire for $100 a Month?
Oct 21st, 2014Last Call
Oct 21st, 2014Im here to Help
Oct 21st, 2014Get passionate! This is Our Profession!
Oct 21st, 2014Postscript for an Editors Passing
Oct 21st, 2014and he did what?!: Giving a Professional Second Opinion
Aug 21st, 2014Your KDA is Working Hard for You!
Aug 21st, 2014Nobody Goes Into Dentistry Because They Love Molars!
Aug 21st, 2014Synergy
Aug 21st, 2014KENTUCKY HEALTH NOW: The GOALS of our GOVERNOR
Jun 16th, 2014Think Big. Think Positively. Think Proactively.
Jun 16th, 2014Denigration
Jun 16th, 2014YOU HAD TO BE THERE!
Jun 16th, 2014New Friendships and Lasting Connections Creating a Stronger Interest in Organized Dentistry
Jun 16th, 2014New Friendships and Lasting Connections Creating a Stronger Interest in Organized Dentistry
Apr 24th, 2014I Only Have A Loose Screw!
Apr 24th, 2014Dare to Dream!
Apr 24th, 2014I am the KDA! You are the KDA! WE are the KDA!
Apr 24th, 2014The Dentists Guide to Social Media Marketing
Feb 20th, 2014Where Do We Go From Here?
Feb 20th, 2014Medicaid: An Example of Missing the Goals for Oral Health in Kentucky
Feb 20th, 2014UKCDs First Regional Dental Program: The First Ten Years
Feb 20th, 2014UofL Brightening the Smiles of Children
Feb 20th, 2014Go Tell It on the Mountains
Dec 23rd, 2013Letting the Secret Out
Dec 23rd, 2013It Is What They Left Behind
Dec 23rd, 2013Dr. John Thompson Awarded Distinguished Editor Award
Dec 23rd, 2013Teamwork Creates Champions: the Kentucky Meeting: March 13-16, 2014
Dec 23rd, 2013Listen to Interviews with our Speakers!
Dec 23rd, 2013Welcome Dental Students and New Dentists!
Dec 23rd, 20132014 Kentucky Meeting Details
Oct 17th, 2013I Still Like Maps!
Oct 17th, 2013Ground Game
Oct 17th, 2013Kentucky Department of Insurance, HB 497 and Non-covered Services
Oct 17th, 2013Dr. Janet Faraci Lees Legacy
Oct 17th, 2013Dr. Janet Faraci Lee Leadership Development Award
Aug 12th, 2013The Affordable Care Act: What does it mean for Our Members?
Aug 12th, 2013All Membership Is Local
Aug 12th, 2013White Crosses
Aug 12th, 2013KDA MembershipWhere Do We Go from Here?
Aug 12th, 2013Thoughts from a New Dentist: the Top Three Reasons that I am Involved with Organized Dentistry
Aug 12th, 2013How can KDAIS Benefit You, as a KDA member?
Aug 12th, 2013Beyond the Website: Marketing on the Modern Web
Aug 12th, 2013Delinquent Accounts.Collections..YUCK!
Aug 12th, 2013Every Patient Matters. So Does Every Transaction.
Jun 13th, 2013Preaching to the Choir
Jun 13th, 2013Something I Wish I Didn't Know!
Jun 13th, 2013The Foundation of the Kentucky Dental Association: Positioned to Make a Powerful Statement
Apr 15th, 2013Participate in Your KDPAC! Contribute and Deliver
Apr 15th, 2013The Pediatric Dental Benefit: Must Offer, May Purchase
Apr 15th, 2013Exchange What?
Apr 15th, 2013So Long, Farewell, Auf Wiedersehen, Adieu
Apr 15th, 2013United We Stand, Divided We Fall
Feb 12th, 2013Its a Dentist Thing
Feb 12th, 2013A Profession in Flux
Feb 12th, 2013Living Is What You Do When Life Gets In the Way
Feb 12th, 2013The Tip of the Iceberg: Actions by the Kentucky Department for Medicaid Services Which May Sink KMAP
Oct 19th, 2012Membership Matters
Oct 19th, 2012House Bill 1 and What It Means to You
Oct 19th, 2012Self-Regulation
Aug 21st, 2012The Perception of Dentistry
Aug 21st, 2012Sarrell Dental: Beyond the Operatory
Jun 18th, 2012Leadership or Politics?
Jun 18th, 2012What Part of the “Affordable Care Act” Has Been Affordable?
Jun 18th, 2012I Had an Uncle…
Apr 6th, 2012Many Thanks for a Great and Memorable Year
Apr 6th, 2012What a Year, so far!
Apr 6th, 2012The "New Old" Still have Teeth
Feb 21st, 2012Happy New Normal
Feb 21st, 2012All for One and One for All!
Dec 19th, 2011Access to Care?
Dec 19th, 2011The Wide World of Sports
Oct 28th, 2011Report of the Sixth District Trustee
Oct 28th, 2011To the KDA Executive Board and the entire KDA
Oct 18th, 2011Word-of-Mouth on Steroids!
Oct 18th, 2011Managed Care and Dentistry in Kentucky: a Dentist’s Dilemma
Oct 18th, 2011Why We Shouldn't Lose Sight of Our Purpose...
Aug 4th, 2011Mentor a Young Dentist and Change a Life
Aug 4th, 2011OMG, what is EBD?
Aug 4th, 2011CAPWIZ: Legislative Advocacy Made Easy
Jun 13th, 2011I Might Soon Be Coming to a Town Near You...
Jun 13th, 2011Outside Our Line
Apr 18th, 2011Let Me Ask For a Minute of Your Time
Apr 18th, 2011I Pledge to Be your Humble Servant…
Apr 18th, 2011Blindsided
Apr 18th, 2011On Your Side, Not Your List
Feb 17th, 2011Dr. Andy Elliott for President-elect of the American Dental Association
Feb 4th, 2011A Little Planning Really Helps
Feb 4th, 2011Adjusting Attitudes
Jan 4th, 2011Dental Management of Patients Taking Antiplatelet Medications
Nov 30th, 2010Holiday Greetings to All
Nov 30th, 2010Delegates Report from the 2010 American Dental Association House of Delegates, Orlando, Florida
Nov 30th, 2010Dental Education Found Worthy
Oct 25th, 2010Delegates Report from the 2010 American Dental Association House of Delegates, Orlando, Florida
Oct 7th, 2010What Happens in Alaska, doesn’t Stay in Alaska
Oct 7th, 2010We Need To Do a Better Job of Communicating
Oct 7th, 2010What If …?
Oct 7th, 2010I’m in a Hurry!
Oct 7th, 2010Who Will Speak for Me?
Aug 6th, 2010The Times They Are Changing
Aug 6th, 2010Kentucky's Dental Practice Act: The Passing of an Old Friend
Jun 10th, 2010How a Star was Born
Jun 10th, 2010I Need Your Help…
Apr 20th, 2010KDA and Louisville Water Company Share 150th Birthday and Public Health Vision
Apr 20th, 2010President's Message MA 2010
Apr 20th, 2010Getting It Right!
Feb 25th, 2010What is a Legacy?
Feb 25th, 2010Please Join Us for an Exciting, Event-Filled Year Ahead!
Dec 14th, 2009Holiday Reflections…
Dec 14th, 2009Challenging the Myth of the Suicide-Prone Dentist
Dec 14th, 2009There is Hope: Suicide Awareness and Prevention in Kentucky
Nov 6th, 2009Don’t Balance Health Care Books by Shortchanging Physicians
Nov 6th, 2009Break your Right Arm and Suddenly You have Time to Study Economics.
Jun 26th, 2009Making the World a Better Place, One Village at a Time!
Apr 13th, 2009Breaking Glass
Feb 20th, 2009At the Heart of any Worthy Project is a Committed Volunteer