Are you afraid of encouraging change? Does every decision your ofﬁce makes, revolve around "what-ifs"? It is vital to have a vision and share it. It's okay to ask your patients for money and get paid. Implementing new systems is like taking a leap... you can't make the jump without a high performing team.
Identify opportunities for team members to increase interoffice communication and empower growth.
- Successful team meetings
- Communication board
- Morning huddles
Summarize what it takes to have a successful re-care system. A healthy hygiene program equals a healthy practice!
- Follow up system for re-care success
- The power of words
- Five C of trust
Design steps to reduce cancellations and no shows
- Controlling downtime
- Stop letting your patients control your practice
- What's the bottom line?
Implement systems to fill the holes and increase practice profitability
This course is open to all dental team members.
Kay Huff, RDA, began her career in dentistry as an assistant in 1981. With great determination, Kay gained knowledge and experience as she worked her way to the front office team. Kay defined herself as being a "true team player" in positions of Treatment Coordinator and Office Manager, always doing whatever it took each and every day to make a difference in her practice.
It was over 35 years ago that Kay began helping teams as a Dental Practice Coach, and she proudly has been the driving force for hundreds of practices to reach and exceed their professional goals. Kay is passionate about her work and carries a strong background in dental business systems, team motivation, leadership, and practice profitability.
Kay is a dynamic dental speaker who fills her programs with plenty of laughs and tangible practice management tools they can take directly back to their practice and apply immediately. Kay is the Director of Coaching at Benco Dental. She is a Certified Consultant in Employment Law Compliance with Bent Ericksen & Associates, as well as a board member of the Academy of Dental Management Consultants (ADMC), the Speaking Consulting Network (SCN) and a member of the American Association of Dental Office Managers (AADOM). Additionally, Kay received first place in the Spotlight On Speaking Competition at the 2016 Speaking Consulting Network conference in Santa Fe, New Mexico.
Linda Anderson, Adult Ed. CTP - Linda loves results! She realizes that to be a successful leader you must understand the impact of change on a team. Change has been a constant in Linda's career.
Linda gained her knowledge and experience through developing her roles within the practice of dentistry; as well as through continuing education and then as a practice management coach serving dentists across North America.
Linda has completed many courses in leadership; mediation, case presentation and has a Certificate in Adult Education through Saint Francis Xavier University. She is also a member of the Academy of Dental Management Consultants. Linda achieved the designation of Certified Training Practitioner from the Institute of Performance and Learning and was certified in the KOLBE assessment of unique ability.
As a coach, Linda recognizes talent, skills and knowledge in people. She is the go-to person when defining roles and skills in the areas of managing downtime, case presentation, accounts receivables, scheduling and much more. Linda's clients achieve their vision and gain financial returns on their investment. She facilitates workshops on the business of dentistry and has been the instructor of the Dental Practice Management Certificate course at the University of Toronto Dental School department of Continuing education.
Having a network for dental administrators and managers has been a lifelong dream and is important to Linda. Dental administrators and managers need the opportunities of training and education to fulfill and be the best they can be in an ever-changing world of dentistry.